The Handloom Story is a homegrown Indian brand celebrating the craftsmanship of Indian weavers and artisans. We source beautiful, handmade home furnishing products from different regions of India—from bustling towns to quiet interior villages—and bring them to homes that value timeless design and culture.

Yes. Most of our products are handmade or hand-finished by skilled artisans using traditional techniques. Minor variations in color or texture are a natural outcome of this process, adding uniqueness to every piece.

We try our best to capture products as accurately as possible, but there may be slight differences in color or finish due to photography lighting, screen settings, or hand-dyeing processes.

Simply browse our collections, add the items you like to your cart, and proceed to checkout. Follow the prompts to enter your details and complete your payment securely.

Once your payment is successfully processed, you’ll receive an order confirmation email with your order number and details.

Unfortunately, you cannot modify an order once it is placed. If you'd like to purchase more items, please place a new order.

Yes, you can request cancellation within 24 hours of placing your order by writing to us at info@thehandloomstory.com. Cancellations after the order has been shipped will not be accepted.

We accept payments via Credit Cards, Debit Cards, Net Banking, UPI, and Wallets through our secure and compliant payment gateway partner.

Yes. All payments are processed through encrypted and PCI-compliant gateways. We do not store your card or financial details on our servers.

If your payment fails, please retry after a few minutes. If your account was debited but you haven’t received an order confirmation, the amount is typically refunded within 7-10 working days. For any concerns, feel free to email us.

Currently, we deliver across India. You can enter your pin code during checkout to check delivery availability.

We offer free shipping on all prepaid orders above ₹999. Orders below ₹999 are charged a flat shipping fee of ₹100.

Orders are usually delivered within 5–10 business days, depending on your location. We will share tracking details once your order is dispatched.

You’ll receive an email and SMS with tracking details once your order is shipped. You can also track it from the ‘My Orders’ section on our website.

Address changes are possible only before dispatch. Please write to us at info@thehandloomstory.com at the earliest if you wish to request a change.

We offer a 7-day return window for eligible products. Items must be unused, in original condition with tags and packaging intact. Please write to us within 7 days of delivery at info@thehandloomstory.com to initiate a return.

Yes. Products bought during sales, promotional offers, or custom orders are non-returnable unless received damaged. Products showing signs of use will also not be accepted for return.

We’re sorry to hear that! Please share a photo of the damaged item and the packaging within 48 hours of delivery to info@thehandloomstory.com. We’ll arrange a replacement or issue a refund, as applicable.

Once we receive and inspect the returned product, your refund will be processed within 5–7 working days via the original payment method.