Terms and Conditions

Welcome to www.thehandloomstory.com, a website owned and operated by Huenorra Ventures Pvt. Ltd.. These Terms and Conditions (“Terms”) govern your use of our website and the services offered through it. By accessing, browsing, or using this website, you agree to comply with and be bound by the following terms, which together with our Privacy Policy and Return Policy govern The Handloom Story’s relationship with you. If you do not agree with any part of these Terms, you should not use this website.

1. Eligibility

By accessing and using this website, you confirm that you are at least 18 years of age or are using the site under the supervision of a parent or legal guardian. You also confirm that you are legally capable of entering into binding contracts under Indian law. If you do not meet these eligibility requirements, you are not authorized to use the website or place any orders.

2. Products and Descriptions

The Handloom Story curates and sells handcrafted products that are rooted in Indian traditions. We strive to present product descriptions, specifications, pricing, and images as accurately as possible. However, due to factors such as lighting during photography or screen resolution variations, actual product colors or textures may vary slightly from those displayed online. These variations do not constitute a defect or misrepresentation of the product.

3. Pricing and Availability

All prices listed on the website are in Indian Rupees (INR) and inclusive of applicable taxes, unless stated otherwise. Prices and product availability are subject to change without prior notice. We reserve the right to modify or discontinue any product at our discretion. In the event of a pricing or typographical error, we reserve the right to cancel any orders placed for incorrectly priced items, even if the order has been confirmed and payment received. A full refund will be issued in such cases.

4. Orders and Payments

Placing an order on the website constitutes an offer to purchase the selected products. We reserve the right to accept or reject this offer at our sole discretion. Orders will only be processed upon successful receipt of full payment through one of our secure, third-party payment gateways. We do not store any credit or debit card details on our servers. All transactions are processed using industry-standard encryption and data protection protocols provided by certified payment processors.

5. Shipping and Delivery

We currently deliver across India. Orders are processed within the estimated timeline mentioned on the product page and are shipped to the address provided at checkout. While we strive to ensure timely delivery, The Handloom Story is not responsible for any delays caused by external logistics providers, natural calamities, or unforeseen events. Shipping timelines are indicative and not binding. If you have any issues with delivery, please contact our support team for assistance.

6. Return Policy

Customers may request a return within seven (7) days of receiving their order, subject to our Return Policy, which is available separately on the website. Returned items must be unused, unwashed, and in their original condition with tags and packaging intact. Products purchased during sales or promotions, or those that show signs of use, are not eligible for return. To initiate a return, customers must write to us at and follow the instructions provided by our customer support team.

7. Intellectual Property

All content available on this website, including text, graphics, product photos, logos, trademarks, designs, and software, is the intellectual property of Huenorra Ventures or its content providers and is protected by applicable intellectual property laws. No part of the site may be copied, reproduced, republished, uploaded, transmitted, or distributed in any way without the prior written consent of the Company. Unauthorized use of any content may result in legal action.

8. User Conduct

By using our website, you agree not to engage in any activity that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable. You must not attempt to gain unauthorized access to any part of the website, interfere with the functioning of the site, or transmit viruses or malicious code. We reserve the right to terminate access to users who violate these provisions or misuse the platform.

9. Limitation of Liability

The Handloom Story will not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use the website, including but not limited to loss of profits, business interruption, or data loss. Our total liability in connection with any product purchase shall not exceed the amount paid by you for that specific product. This limitation applies to the fullest extent permitted by applicable law.

10. Force Majeure

We shall not be held liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, war, riots, pandemics, natural disasters, governmental regulations, internet outages, or labor strikes.

11. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. All disputes arising in connection with these Terms or the use of the website shall be subject to the exclusive jurisdiction of the courts located in Bangalore, India.

12. Changes to Terms

The Handloom Story reserves the right to amend or update these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Continued use of the website after such modifications constitutes your acceptance of the updated Terms. We encourage users to review this page periodically to stay informed of any changes.

13. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by us. The Handloom Story is not responsible for the content, policies, or practices of any external sites. Accessing third-party links is done at your own risk, and we encourage you to read their terms and privacy policies before engaging with those platforms.

14. Refunds and Privacy

Requests related to refunds and returns are governed by our Return Policy, which outlines all applicable conditions. We urge users to read the Return Policy thoroughly prior to purchase. The use and storage of personal information is addressed in our Privacy Policy. By using this website, you acknowledge and agree to the terms laid out in both the Return Policy and the Privacy Policy.

15. Contact Information

For questions, feedback, or concerns related to these Terms and Conditions, you may contact us at:

Email: info@thehandloomstory.com