Privacy Policy

At The Handloom Story, operated by Huenorra Ventures, we value the trust you place in us and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase on www.thehandloomstory.com (“Website”). By using this Website, you agree to the practices described herein.

1. Collection of Personal Information

When you use our Website, we collect personal information that you provide during your interaction with us. This includes, but is not limited to, your full name, email address, contact number, shipping and billing address, and any communication shared through emails or forms. We also collect order and payment-related details such as items purchased, transaction value, and delivery status. Additionally, when you browse the Website, certain information is automatically collected such as your IP address, browser type, time zone, and device identifiers to help us improve site functionality and user experience.

2. Use of Your Information

The information we collect is used primarily to fulfill your orders and provide a seamless shopping experience. We use your data to process payments, manage deliveries, send order confirmations and status updates, respond to customer service inquiries, and for internal analytics. If you choose to opt-in, we may also use your email to send newsletters, promotional content, or updates about new collections and offerings. You may unsubscribe from such communication at any time.

3. Payment Information and Security

All payments made on our Website are processed through secure, third-party payment gateways that are compliant with industry standards. We do not collect or store your credit/debit card or net banking information on our servers. Your financial details are encrypted and handled directly by the payment provider. This ensures that your transactions remain secure and protected from unauthorized access.

4. Sharing of Information

We do not sell or trade your personal information. Your data may be shared only with trusted third parties such as shipping providers, warehouse partners, and payment gateways, solely for the purpose of completing your order or resolving a service-related query. We may also disclose your information if required by law, regulation, court order, or governmental authority to comply with legal obligations or enforce our Terms of Service.

5. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance your experience. Cookies are small data files that help the site remember your preferences, optimize performance, and provide insights into user behavior. These cookies do not store personally identifiable information. You may choose to disable cookies through your browser settings, although this may limit some features of the Website.

6. Data Retention

We retain your personal data only for as long as necessary to provide services to you, comply with legal obligations, resolve disputes, and enforce our agreements. This includes order history, contact records, and related communication which may be kept for auditing and reporting purposes.

7. Your Rights and Choices

You have the right to access, review, or correct any personal data we hold about you. You may also request the deletion of your personal information unless we are legally required to retain it. To update your preferences or request data deletion, please email us at care@thehandloomstory.com. Marketing communication preferences can also be updated through the unsubscribe option provided in our promotional emails.

8. Data Security

We follow industry-standard security practices to protect your personal data from unauthorized access, disclosure, alteration, or destruction. All data transmitted during checkout or account login is encrypted using Secure Socket Layer (SSL) technology. Access to stored information is restricted to authorized personnel only, and our systems are designed to meet industry-level data protection standards.

9. Third-Party Links

Our Website may contain links to other websites that are not governed by this Privacy Policy. These third-party websites operate independently and have their own privacy practices. We recommend that you review their policies before interacting with them. The Handloom Story is not responsible for the privacy practices or content of any non-affiliated websites.

10. Changes to this Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices or applicable laws. Any changes will be posted on this page with an updated effective date. Continued use of the Website after any such revisions implies acceptance of the modified terms.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or how your data is handled, you may contact us at: Email: info@thehandloomstory.com

We are committed to protecting your privacy and ensuring that your experience with The Handloom Story is transparent, safe, and secure.